Difference between revisions of "Identify Customers' needs (Q374)"
From CompetenceBase
(Removed claim: ESCO description (P12): Utilizzare domande adeguate e l’ascolto attivo per individuare le aspettative, i desideri e i requisiti dei clienti in funzione dei prodotti e dei servizi., #quickstatements; #temporary_batch_1720017124813) | (Changed claim: autonomy / attitude (P30): Empathy (Q249)) | ||
| Property / autonomy / attitude | Property / autonomy / attitude | ||
| - | + | ||
Revision as of 14:56, 18 July 2024
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
- 70 22 00 05 30 TE
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Identify Customers' needs | Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. |
|
Statements
70 22 00 05 30
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Identify Customers' needs (English)
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30
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look at the information given by the candidate from different points of views (English)
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include information about work situation, career, personal interest, private life, … (English)
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structure and reformulates the information (English)
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help candidate to define clear goals (English)
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I don't know how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
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I am unsure how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
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I know how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
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I am more than able to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
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... doesn't know how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
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... is uncertain how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
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... knows how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
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... is more than able to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
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Knowledge of strategies for goal oriented communication with the customer (English)
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Knowledge about focused analyzation of conversation (English)
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Knowledge of desire-oriented definition of personal / mental states (English)
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TE
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