Listen actively (Q789)

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Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times

Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times
Language Label Description Also known as
English
Listen actively
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times

    Statements

    Instance of
    Competence
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    owner
    ESSENCE
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    import id
    68
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    context
    able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly. (English)
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    EQF level
    EQF 5
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    references
    TeBeVat Competence: 50 10 00 05 20
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    licence
    CC BY-NC-SA 4.0
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    skill (EN)
    Show interest when listening (English)
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    Read non-verbal signals (English)
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    Keeping conversation etiquette (English)
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    Checks and confirms that the message has been correctly understood (English)
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    Distinguishing key issues from side issues (English)
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    ESCO description

    Sectoral layer

    Assessment

    References

     
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