Identify Customers' needs (Q557)
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Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (ESCO)
- analyse customer's needs
- classify customer's needs
- determine customer's needs
- diagnose customer's needs
- identify a customer's needs
- identify customer's needs
- identifying a customer's needs
- identifying customer's needs
- map out customer requirements into pragmatic actions
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Identify Customers' needs | Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (ESCO) |
|
Statements
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Identify Customers' needs (English)
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
1.08
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behoeften van klanten identificeren (Dutch)
Gebruik maken van passende vragen en actief luisteren om de verwachtingen, verlangens en vereisten van de klant naar product en diensten in kaart te brengen. (Dutch)
1.08
1.2.0
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Kundenbedürfnisse feststellen (German)
Feststellen der Erwartungen, Wünsche und Anforderungen der Kunden in Bezug auf Produkte und Dienstleistungen durch geeignete Fragen und aktives Zuhören. (German)
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individuare i desideri del cliente (Italian)
Utilizzare domande adeguate e lascolto attivo per individuare le aspettative, i desideri e i requisiti dei clienti in funzione dei prodotti e dei servizi. (Italian)
Utilizzare domande adeguate e l’ascolto attivo per individuare le aspettative, i desideri e i requisiti dei clienti in funzione dei prodotti e dei servizi. (Italian)
1.08
1.2.0
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identify customer's needs (English)
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
1.2.0
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identifikovat potřeby zákazníků (Czech)
Používat vhodné otázky a aktivně naslouchat s cílem určit očekávání, přání a požadavky zákazníků v souladu s výrobky a službami. (Czech)
1.2.0
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εντοπισμός αναγκών πελάτη (Greek)
Χρήση κατάλληλων ερωτήσεων και ενεργητικής ακρόασης για τον εντοπισμό των προσδοκιών, των επιθυμιών και των απαιτήσεων των πελατών ανάλογα με το προϊόν και τις υπηρεσίες. (Greek)
1.2.0
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identificar las necesidades del cliente (Spanish)
Utilizar las preguntas adecuadas y la escucha activa con el fin de identificar las expectativas, deseos y exigencias de los clientes en función de los productos y servicios. (Spanish)
1.2.0
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identifiera kundbehov (Swedish)
Använda lämpliga frågor och aktivt lyssnande för att identifiera kundernas förväntningar, önskningar och krav på produkter och tjänster. (Swedish)
1.2.0
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identifier les besoins des clients (French)
Utiliser des questions appropriées et écouter activement afin d’identifier les attentes, les souhaits et les exigences de la clientèle en fonction du produit et des services. (French)
1.2.0
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