Difference between revisions of "handle customer complaints (Q1508)"
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(Added [it] description: Gestire le lamentele e i riscontri negativi dei clienti al fine di rispondere alle preoccupazioni e, se del caso, offrire un rapido recupero del servizio.) | (Changed claim: competence unique identifier (P47): 35) | ||
| (9 intermediate revisions by one other user not shown) | |||
| aliases / en / 0 | aliases / en / 0 | ||
| + | address guest complaints | ||
| aliases / en / 1 | aliases / en / 1 | ||
| + | deal with client's negative feedback | ||
| aliases / en / 2 | aliases / en / 2 | ||
| + | handle complaints by customers | ||
| aliases / en / 3 | aliases / en / 3 | ||
| + | handle customers' complaints | ||
| aliases / nl / 0 | aliases / nl / 0 | ||
| + | omgaan met ontevreden klanten | ||
| aliases / nl / 1 | aliases / nl / 1 | ||
| + | klachtenbrieven- en e-mails beantwoorden | ||
| aliases / nl / 2 | aliases / nl / 2 | ||
| + | klachtenbehandelingsgesprekken voeren | ||
| aliases / nl / 3 | aliases / nl / 3 | ||
| + | op de klantenservice werken | ||
| aliases / nl / 4 | aliases / nl / 4 | ||
| + | claims afhandelen | ||
| aliases / nl / 5 | aliases / nl / 5 | ||
| + | goed kunnen omgaan met lastige klanten | ||
| aliases / nl / 6 | aliases / nl / 6 | ||
| + | bij de klachtafhandeling werken | ||
| aliases / nl / 7 | aliases / nl / 7 | ||
| + | op een serviceafdeling werken | ||
| aliases / nl / 8 | aliases / nl / 8 | ||
| + | klachten van klanten oplossen | ||
| description / nl | description / nl | ||
| + | Klachten en negatieve feedback van klanten beheren om problemen aan te pakken en, zo nodig, te zorgen voor een snel herstel van de dienstverlening. | ||
| Property / competence unique identifier | Property / competence unique identifier | ||
| - | + | 35 | |
| Property / ESCO Skill reusability level | |||
| + | |||
| Property / ESCO Skill reusability level: cross-sector / rank | |||
| + | Normal rank | ||
| Property / ESCO Status | |||
| + | |||
| Property / ESCO Status: released / rank | |||
| + | Normal rank | ||
Latest revision as of 16:54, 20 September 2024
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery. (ESCO)
- address guest complaints
- deal with client's negative feedback
- handle complaints by customers
- handle customers' complaints
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | handle customer complaints | Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery. (ESCO) |
|
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handle customer complaints (English)
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery. (English)
1.2.0
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35
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