Difference between revisions of "Identify Customers' needs (Q374)"
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(Created claim: knowledge detail (EN) (P35): Knowledge of strategies for goal oriented communication with the customer, #quickstatements; #temporary_batch_1712061406444) | (Removed claim: ESCO title (P11): Identify Customers' needs, #quickstatements; #temporary_batch_1723207853008) | ||
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| label / nl | label / nl | ||
| + | behoeften van klanten identificeren | ||
| aliases / en / 0 | aliases / en / 0 | ||
| + | 70 22 00 05 30 TE | ||
| Property / ESCO title | |||
| - | |||
| Property / ESCO title: Identify Customers' needs (English) / rank | |||
| - | |||
| Property / ESCO title | |||
| - | |||
| Property / ESCO title: Kundenbedürfnisse feststellen (German) / rank | |||
| - | |||
| Property / ESCO title | |||
| - | |||
| Property / ESCO title: behoeften van klanten identificeren (Dutch) / rank | |||
| - | |||
| Property / ESCO title | |||
| - | |||
| Property / ESCO title: individuare i desideri del cliente (Italian) / rank | |||
| - | |||
| Property / field and subfield | |||
| - | |||
| Property / field and subfield: Manage / rank | |||
| - | |||
| Property / ESCO description | |||
| - | |||
| Property / ESCO description: Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English) / rank | |||
| - | |||
| Property / ESCO description | |||
| - | |||
| Property / ESCO description: Feststellen der Erwartungen, Wünsche und Anforderungen der Kunden in Bezug auf Produkte und Dienstleistungen durch geeignete Fragen und aktives Zuhören. (German) / rank | |||
| - | |||
| Property / ESCO description | |||
| - | |||
| Property / ESCO description: Gebruik maken van passende vragen en actief luisteren om de verwachtingen, verlangens en vereisten van de klant naar product en diensten in kaart te brengen. (Dutch) / rank | |||
| - | |||
| Property / ESCO description | |||
| - | |||
| Property / ESCO description: Utilizzare domande adeguate e l’ascolto attivo per individuare le aspettative, i desideri e i requisiti dei clienti in funzione dei prodotti e dei servizi. (Italian) / rank | |||
| - | |||
| Property / ESCO URI | |||
| - | |||
| Property / ESCO URI: http://data.europa.eu/esco/skill/68698869-c13c-4563-adc7-118b7644f45d / rank | |||
| - | |||
| Property / ESCO version | |||
| - | |||
| Property / ESCO version: 1.08 / rank | |||
| - | |||
| Property / field and subfield | |||
| + | |||
| Property / field and subfield: Manage, Audience Clients / rank | |||
| + | Normal rank | ||
| Property / knowledge detail (EN) | |||
| + | Knowledge about focused analyzation of conversation (English) | ||
| Property / knowledge detail (EN): Knowledge about focused analyzation of conversation (English) / rank | |||
| + | Normal rank | ||
| Property / knowledge detail (EN) | |||
| + | Knowledge of desire-oriented definition of personal / mental states (English) | ||
| Property / knowledge detail (EN): Knowledge of desire-oriented definition of personal / mental states (English) / rank | |||
| + | Normal rank | ||
| Property / autonomy / attitude | |||
| + | |||
| Property / autonomy / attitude: Able to solve complex issues / rank | |||
| + | Normal rank | ||
| Property / autonomy / attitude | |||
| + | |||
| Property / autonomy / attitude: Creative Thinking / rank | |||
| + | Normal rank | ||
| Property / autonomy / attitude | |||
| + | |||
| Property / autonomy / attitude: Empathy / rank | |||
| + | Normal rank | ||
| Property / owner | |||
| + | |||
| Property / owner: TeBeVat / rank | |||
| + | Normal rank | ||
| Property / owner code | |||
| + | TE | ||
| Property / owner code: TE / rank | |||
| + | Normal rank | ||
| Property / ESCO Skill/Competence | |||
| + | |||
| Property / ESCO Skill/Competence: Identify Customers' needs / rank | |||
| + | Normal rank | ||
Latest revision as of 12:51, 9 August 2024
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
- 70 22 00 05 30 TE
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Identify Customers' needs | Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. |
|
Statements
70 22 00 05 30
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30
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look at the information given by the candidate from different points of views (English)
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include information about work situation, career, personal interest, private life, … (English)
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structure and reformulates the information (English)
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help candidate to define clear goals (English)
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I don't know how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
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I am unsure how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
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I know how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
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I am more than able to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
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... doesn't know how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
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... is uncertain how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
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... knows how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
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... is more than able to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
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Knowledge of strategies for goal oriented communication with the customer (English)
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Knowledge about focused analyzation of conversation (English)
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Knowledge of desire-oriented definition of personal / mental states (English)
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TE
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