Difference between revisions of "Identify Customers' needs (Q374)"
From CompetenceBase
(Removed claim: ESCO title (P11): individuare i desideri del cliente, #quickstatements; #temporary_batch_1720015288884) | (Removed claim: ESCO title (P11): Identify Customers' needs, #quickstatements; #temporary_batch_1723207853008) | ||
| (7 intermediate revisions by 2 users not shown) | |||
| Property / ESCO title | |||
| - | |||
| Property / ESCO title: Identify Customers' needs (English) / rank | |||
| - | |||
| Property / ESCO description | |||
| - | |||
| Property / ESCO description: Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English) / rank | |||
| - | |||
| Property / ESCO description | |||
| - | |||
| Property / ESCO description: Feststellen der Erwartungen, Wünsche und Anforderungen der Kunden in Bezug auf Produkte und Dienstleistungen durch geeignete Fragen und aktives Zuhören. (German) / rank | |||
| - | |||
| Property / ESCO description | |||
| - | |||
| Property / ESCO description: Gebruik maken van passende vragen en actief luisteren om de verwachtingen, verlangens en vereisten van de klant naar product en diensten in kaart te brengen. (Dutch) / rank | |||
| - | |||
| Property / ESCO description | |||
| - | |||
| Property / ESCO description: Utilizzare domande adeguate e l’ascolto attivo per individuare le aspettative, i desideri e i requisiti dei clienti in funzione dei prodotti e dei servizi. (Italian) / rank | |||
| - | |||
| Property / autonomy / attitude | Property / autonomy / attitude | ||
| - | + | ||
Latest revision as of 12:51, 9 August 2024
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
- 70 22 00 05 30 TE
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Identify Customers' needs | Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. |
|
Statements
70 22 00 05 30
0 references
30
0 references
look at the information given by the candidate from different points of views (English)
0 references
include information about work situation, career, personal interest, private life, … (English)
0 references
structure and reformulates the information (English)
0 references
help candidate to define clear goals (English)
0 references
I don't know how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
0 references
I am unsure how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
0 references
I know how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
0 references
I am more than able to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
0 references
... doesn't know how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
0 references
... is uncertain how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
0 references
... knows how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
0 references
... is more than able to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
0 references
Knowledge of strategies for goal oriented communication with the customer (English)
0 references
Knowledge about focused analyzation of conversation (English)
0 references
Knowledge of desire-oriented definition of personal / mental states (English)
0 references
TE
0 references