TBU (Q1443)
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Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (ESCO)
- analyse customer's needs
- classify customer's needs
- determine customer's needs
- diagnose customer's needs
- identify a customer's needs
- identify customer's needs
- identifying a customer's needs
- identifying customer's needs
- map out customer requirements into pragmatic actions
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | TBU | Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (ESCO) |
|
Statements
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identify customer's needs (English)
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
1.2.0
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30
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