Difference between revisions of "Identify Customers' needs (Q374)"
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| Property / owner code: ET / rank | |||
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Revision as of 13:41, 10 April 2024
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Identify Customers' needs | Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. |
Statements
70 22 00 05 30
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Identify Customers' needs (English)
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Kundenbedürfnisse feststellen (German)
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behoeften van klanten identificeren (Dutch)
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individuare i desideri del cliente (Italian)
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Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
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Feststellen der Erwartungen, Wünsche und Anforderungen der Kunden in Bezug auf Produkte und Dienstleistungen durch geeignete Fragen und aktives Zuhören. (German)
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Gebruik maken van passende vragen en actief luisteren om de verwachtingen, verlangens en vereisten van de klant naar product en diensten in kaart te brengen. (Dutch)
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Utilizzare domande adeguate e l’ascolto attivo per individuare le aspettative, i desideri e i requisiti dei clienti in funzione dei prodotti e dei servizi. (Italian)
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1.08
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30
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look at the information given by the candidate from different points of views (English)
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include information about work situation, career, personal interest, private life, … (English)
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structure and reformulates the information (English)
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help candidate to define clear goals (English)
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I don't know how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
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I am unsure how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
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I know how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
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I am more than able to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
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... doesn't know how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
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... is uncertain how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
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... knows how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
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... is more than able to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. (English)
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Knowledge of strategies for goal oriented communication with the customer (English)
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Knowledge about focused analyzation of conversation (English)
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Knowledge of desire-oriented definition of personal / mental states (English)
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ET
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